Shipping policy

Last updated: May 21, 2026

This Shipping Policy applies to orders placed with Elavi (“we,” “us,” “our”) at elavi-uk.myshopify.com.

1) Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Once your order has been processed, you will receive a confirmation email with shipping details and tracking information (where available).

2) Shipping Destinations

We currently ship to the United Kingdom, the European Union, the United States, and selected international destinations.
Shipping availability may vary depending on location.

3) Shipping Rates

Shipping costs are calculated at checkout and depend on:

  • Delivery destination

  • Shipping method selected

  • Order weight and size

Any applicable shipping fees will be clearly displayed before you complete your purchase.

4) Estimated Delivery Times

Delivery times are estimates and may vary based on destination, carrier, and customs processing.

  • United Kingdom: 5–10 business days

  • European Union: 5–14 business days

  • United States: 7–15 business days

  • International: 7–21 business days

Delays may occur due to customs, carrier issues, or circumstances beyond our control.

5) Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees, which are determined by the destination country.

These charges are the customer’s responsibility and are not included in the item price or shipping cost unless stated otherwise. We are not responsible for delays caused by customs clearance.

6) Tracking

Where available, tracking information will be provided once your order has shipped.
Tracking updates depend on the carrier and may take time to appear.

7) Incorrect Address

Please ensure your shipping address is accurate at checkout.
We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

8) Lost or Delayed Shipments

If your order appears significantly delayed or lost, please contact us at contact.elavi@gmail.com.
We will investigate with the carrier and provide a suitable solution in accordance with applicable law.

9) Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery and include photos of the package and item(s).
We will assist you in resolving the issue as quickly as possible.

10) Contact

Elavi
Email: contact.elavi@gmail.com